Get in Touch With Our Team
If you have questions about your Smash account, deposits, withdrawals, verification or a technical fault, our support team is here to help. We can assist with account-related enquiries, provide guidance on payments and verification, or accept general feedback. Contact us via live chat, email or phone and we'll aim to respond promptly. For affiliate, payments or privacy matters please use the dedicated contacts in the table below. Complex cases may be escalated for faster resolution. We can advise on documents.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Email for account, technical and payment enquiries |
| General enquiries | [email protected] - General enquiries and feedback |
| Affiliate enquiries | [email protected] - Affiliate programme and partnerships |
| Phone | +44 20 7946 5827 - Phone line for urgent queries |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) - English support |
Support via Email
Email is the preferred way to contact Smash for detailed requests, account queries or any issue that needs documents or explanations. Please send messages to [email protected] and include a clear subject line, your full name and up-to-date contact details. This helps us process requests faster and avoids delays when verification or paperwork is required.
Contact Form
Name <label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 12px;background:#0a58ca;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. More complex issues, such as document checks or payment investigations, may take longer depending on their nature and may require additional information from you. We will keep you updated on progress and provide estimated timescales where possible.
Feedback
Tell us what you think of Smash. Your feedback, suggestions or ideas are reviewed carefully and used to improve the site and user experience. Share comments about navigation, games, payments or customer support and we’ll consider them when updating features, promotions and support to make the service clearer and more helpful for everyone.