Responsible Gambling

At Smash we take responsible gambling seriously. We are committed to helping customers play in a safe, controlled way and to providing clear tools and guidance so play remains an enjoyable activity. If you ever feel your gambling is getting out of hand, contact our support team and we will assist you with account controls and access to specialist help.

Player protection principles

We prioritise player safety and fair play. We encourage sensible staking, transparent account controls and prompt responses to requests for limits or breaks. We do not promote chasing losses and will act on any signs of risky behaviour to protect players.

Activity-control tools

You can manage your account activity using a range of safety tools. Available options typically include setting deposit limits, loss limits, session reminders and taking temporary breaks from your account. These tools are designed to give you control over how much and how often you play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can usually be reduced immediately; requests to increase limits may be subject to a short waiting period to discourage impulsive changes.

Loss limits

Loss limits let you cap net losses over a chosen period. These can help you stick to a budget by preventing further play once a threshold is reached. Check your account settings to apply or adjust your preferred limit.

Time limits and session controls

Use session reminders or time limits to manage how long you play in a single sitting. You can also take an account break - a temporary suspension of access - to step away and reassess your gambling activity.

Self-exclusion

If you need a longer interruption, self-exclusion removes access to your account for a set period. To start self-exclusion, contact our support team via the account support centre or live chat. We will guide you through the process and confirm the exclusion period. If you require permanent account closure, we will assist with that request.

Recognising signs of problematic behaviour

Watch for warning signs such as spending more than you can afford, feeling unable to stop, hiding gambling from others, or chasing losses. Changes in sleep, mood or daily routines linked to gambling can also indicate a problem. If you notice these signs, use the available tools or seek help.

Tips for maintaining control

• Set practical deposit and loss limits before you play.
• Use session timers and take regular breaks.
• Only gamble with money you can afford to lose.
• Avoid using credit for gambling and do not chase losses.
• Talk to someone you trust about your gambling if you feel concerned.

Professional help and support organisations

If you need specialist support, contact one of the recognised organisations in the UK such as GamCare, Gambling Therapy, Samaritans, NHS support services or Gamblers Anonymous. These organisations offer confidential advice, helplines and treatment options. If you would like us to help make contact or set up account protections, reach out to our support team and we will assist you.