Privacy and Data Policy
At Smash we take your privacy seriously. This page explains what personal and technical information we collect, how we use it, and the steps we take to keep it secure. It also explains your rights and how to contact us with questions about your data. We aim to be clear about our practices so you can manage your account with confidence.
Types of data we collect
Personal data
When you register an account or verify your identity we collect personal details such as your name, date of birth, address, email address and phone number. We may also collect identification documents and verification data where required to confirm your identity and to comply with applicable checks.
Technical data
We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and pages you visit on the site. This helps us maintain security, prevent fraud and improve site performance.
Transactional and activity data
We record your account activity and transactions, including deposits, withdrawals, bets and game history. We also retain communications you send to our support team and any preferences you set within your account.
How we use your information
We use data to operate and maintain your account, process payments, verify identity, prevent fraud, and comply with legal obligations. We also use information to provide customer support, resolve disputes and to monitor and improve site security and performance. Where we use data for marketing, we will do so only where you have given consent or where permitted by law.
Data protection practices
We use a combination of technical and organisational measures to protect your information. These include secure servers, encryption for certain data in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and third parties who need the information to provide services to us.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to provide essential site functions, remember preferences and analyse site usage. You can manage cookie settings in your browser; please note that disabling certain cookies may affect functionality.
User rights
You have rights to access, correct and request deletion of your personal data, as well as to object to or restrict certain processing and to request data portability where applicable. We will respond to legitimate requests in line with applicable law.
Access, correction and deletion
To access, correct or delete your data, please log into your account and use the profile tools where available, or contact us at [email protected]. We may need to verify your identity before making changes and some information may be retained where required by law or to complete pending transactions.
Information sharing and third parties
We share data with payment processors, verification providers, fraud prevention services and other trusted third-party suppliers who perform services on our behalf. We require these partners to protect your data and only process it for specified purposes. We may also disclose information when required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Significant changes will be notified via the site or by email where we are able. The latest version of the policy will always be available on our website.